Welcome to Check-Innovation, the hospitality podcast with Ines Ganner! In the latest episode, we take a deep dive into a topic that is vital to guest satisfaction and loyalty: effective communication. Hosted by Ines, this episode explores the latest tips, trends and best practices in guest communication that can transform your hotel's service and enhance the guest experience.
Why effective communication matters
In the hospitality industry, every interaction with a guest shapes their overall experience. From the moment they make a reservation to the moment they check out, effective communication can lead to happier guests, glowing reviews and repeat business.
Tune in to the latest episode of Check-Innovation to learn more about the 8 pro tips and how they can be applied in your hotel. If you enjoyed the coffee break with Ines Ganner, please rate and review Check-Innovation and don't forget to subscribe so you never miss a new episode!
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Links
More about the AIDA framework: Click here
More about the SMART framework: Click here
Check out our blog articles on guest communications, influencer marketing, social media marketing for hotels and more: Click here
