In this episode of Check-Innovation - The hospitality podcast - our guest is Lukas Gerges, a restaurant manager and head sommelier.
Lukas has been working in the hospitality industry for over 15 years and is the restaurant manager, head sommelier and wine director at Atelier Moessmer Norbert Niederkofler in Tyrol. The culinary art of Norbert Niederkofler together with Lukas' excellent service has been awarded no less than 3 Michelin stars and the Green Star for sustainability, as well as five toques in the Gault&Millau restaurant guide. Discover the secrets behind achieving Michelin stars and the elusive Green Star and learn how great teams, treated well, create outstanding experiences for guests.
Guests don't want to be treated as a number, they want personalised experiences, they want to be treated well, and the more high-end you are, the more you have to focus on the guest's needs.
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Find out more about Lukas Gerges: https://www.linkedin.com/in/lukas-gerges-980b2227a/