EP4 - The secret recipe for service excellence - Hospitality Insights with Lukas Gerges

In this episode, my guest Lukas Gerges reveals the secrets to earning Michelin stars and creating exceptional service. Learn about staff motivation, unique guest experiences and the future trend of personalised hospitality in this must-listen episode of Check-Innovation.

Ines Ganner January 17, 2024 — 1 minute read

EP4 - The secret recipe for service excellence - Hospitality Insights with Lukas Gerges

In this episode of Check-Innovation - The hospitality podcast - our guest is Lukas Gerges, a restaurant manager and head sommelier.

Lukas has been working in the hospitality industry for over 15 years and is the restaurant manager, head sommelier and wine director at Atelier Moessmer Norbert Niederkofler in Tyrol. The culinary art of Norbert Niederkofler together with Lukas' excellent service has been awarded no less than 3 Michelin stars and the Green Star for sustainability, as well as five toques in the Gault&Millau restaurant guide. Discover the secrets behind achieving Michelin stars and the elusive Green Star and learn how great teams, treated well, create outstanding experiences for guests.

Guests don't want to be treated as a number, they want personalised experiences, they want to be treated well, and the more high-end you are, the more you have to focus on the guest's needs.