In this episode of Check-Innovation - The hospitality podcast - our guest is Barbara Borkhoche, a guest experience expert.

Until June, she was responsible for the guest experience in over 120 Accor hotels. Now she works for Earth Hotels, which focuses on inclusivity and diversity, as well as providing experiences. Young, dynamic and futuristic, she loves the challenge of bringing her own ideas to the table.

I just think there's always room for innovation and that's the beauty of the hospitality industry. It evolves and grows and it's never the same. There's always going to be change.

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