Will robots take over the hospitality industry in the next few years? How can they improve the guest experience?
Join Ines Ganner to discover how robots can improve efficiency, but also where they fail to meet human needs. Find out why non-humanoid robots are preferred and the role socio-economic factors play in guest acceptance. You'll also get valuable advice on how to integrate robots into your business.
Whether you're considering integrating robotics or just curious about the future of hospitality, this episode has something for you. Tune in and stay ahead in the technology-driven world of hospitality!
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Ye H, Sun S, Law R. A Review of Robotic Applications in Hospitality and Tourism Research. Sustainability. 2022; 14(17):10827.
Binesh, F., & Baloglu, S. (2023). Are we ready for hotel robots after the pandemic? A profile analysis. Computers in Human Behavior, 107854.
Ivanov, S., Webster, C., & Berezina, K. (2022). Robotics in tourism and hospitality. Handbook of e-Tourism, 1873-1899.